Shipping
Spring Update 2023
Spring is upon us, and we are moving ever closer to riding season! Please note that some parts of the US are still experiencing winter weather, resulting in longer overall delivery times. If you need your order faster, we encourage the choice of our express shipping options where applicable. Get your oil changed and air up those tires, and let's look forward to an awesome riding season!
European Customers: We are excited to announce the use of DPD as our new standard carrier for most European shipments as of February 1st! This change will result in much faster shipping times, due in part to DPD's ability to deliver direct to the customer's door instead of handing off to the local postal system in your country for final delivery. See the shipping chart below for details!
Australian Customers: Various locations throughout Australia have experienced extreme weather and flooding in recent months. Please be advised of any disruptions to transport infrastructure and supply chains throughout the country, and check with the National Emergency Management Agency, DHL Express (our current primary carrier to Australia), or your local postal system in regards to any delays that may be experienced in shipping.
Shipping Update During Pandemic
We are working hard to get all orders, standard and Express, shipped within 1 business day during this pandemic. Please know that we are doing everything we can to get your order picked, packed and shipped as quickly as possible.
For US Domestic customers: We are experiencing occasional delays and incorrect tracking information for some orders due to COVID-19, causing some local delivery facilities to be affected. Often, these orders are arriving in 3-5 business days after the ship date as normal, but please be aware of any issues with your local post office and contact them before placing your order if you are unsure.
For Canada: As of 4/29/2022, we have reinstated USPS First Class International and USPS Priority Mail International to Canada, and also retain DHL Express. We also invite our customers to check our Dealer Locator to see if there is a dealer in your area whom you can purchase the ATLAS from.
For Australia: Due to extreme delays with our standard DHL shipping method, we are currently only using DHL Express to ship to Australia. We are currently researching additional options to give our Australian customers more options at checkout. We also invite our customers to please check our Dealer Locator to see if there is a dealer in your area whom you can purchase the ATLAS from.
For all other International customers (except Europe): We are experiencing significant delays to all international locations due to COVID-19, causing the international shipping facilities to be affected. Complications include (but are not limited to) grounded flights, heightened package volume levels, changes in hours of operation, individual countries' package restrictions, and so forth. These issues are causing some packages to be delayed by several weeks. We recommend customers use our Express shipping option at checkout, as we see far less issues with this delivery option. We also invite our customers to please check our Dealer Locator to see if there is a dealer in your area whom you can purchase the ATLAS from, instead of from our website, as this should help with international shipping delays.
Ride safe and stay healthy.
ATLAS Throttle Lock Warehouse Locations
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USA: |
Europe: Amsterdam, Netherlands |
If you prefer to purchase your ATLAS Throttle Lock locally, please check to see if there is a dealer in your Country or State: Dealer Locator
VAT for EU and Non-EU Countries in Europe: We charge VAT for all EU orders where VAT is required. Since we ship from the Netherlands, we charge 21% VAT. This will be charged during checkout. Additional fees may apply depending on the recipient country's laws, and will be charged by the carrier before final delivery. If you are not charged VAT during checkout, then you will pay VAT when your order arrives to your country. Please note that if the Netherlands shipping location is out of stock on the item you order, your order may be shipped from the US. In this case, if you were charged VAT fees at checkout, they will be refunded to you, and you will be notified by email. You will then pay for VAT fees when your order arrives to your country. Note that these fees may be more or less than if the order ships from the Netherlands, depending on your country's laws regarding taxation of imported items. We have no control over these charges and are unable to predict what they may be. Any taxes and fees necessary for final delivery will be the responsibility of the customer. We will not devalue goods on customs documentation for the purpose of lowering the customer's tax burden. In the event of a return, VAT and other import taxes and fees not charged by ATLAS Throttle Lock are non-refundable.
VAT for All Other Countries: All prices listed on the website and checkout process are not inclusive of VAT or any other import tax or fee - including, but not limited to, Federal, State, Provincial, or Local level taxes and any processing fees charged by the shipping carriers in addition to these taxes - unless otherwise stated. We do not charge these fees at checkout as we have no way to determine what they may be or pay them in the customer's stead. In the case of a return, no compensation will be given to the buyer for these costs. Consult your local tax authority for information regarding any reimbursement of import costs in the event your order is returned. We will not devalue goods on customs documentation for the purpose of lowering the customer's tax burden.
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USA: Orders ship each business day from Las Vegas, Nevada USA
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Canada: Orders ship each business day from Las Vegas, Nevada USA
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Europe: Orders ship from Amsterdam, Netherlands
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South America: Orders ship each business day from Las Vegas, Nevada USA
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Everywhere else: Orders ship each business day from Las Vegas, Nevada USA
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Terms:
The prices for shipping costs listed above are quoted in US dollars. Unless otherwise specified, all prices on the website are quoted in US dollars. Click the drop-down list of currencies at the bottom right of each page to change the website currency on the order pages and in the checkout. Currency conversions are automatically controlled by Shopify and are subject to constant change, therefore currency conversion accuracy may vary slightly and is not the responsibility of ATLAS Throttle Lock. Product prices are not inclusive of VAT, GST, or any other form of import taxes and duty. Any taxes and duty due, where applicable, will be shown at checkout. At this time, ATLAS Throttle Lock only charges VAT on shipments to locations within the European Union. These fees are based on 21% Dutch VAT. Any other taxes and fees due for final delivery will be the responsibility of the customer.
Shipping costs are subject to change without notice and may be higher on orders of multiple products. Shipping will be calculated during the checkout process. Unless specified at checkout, any shipping costs do not include any customs or duty charges necessary for a product to be imported into the destination country. Depending on various circumstances, some shipping methods may be discontinued or added, with or without notice.
Shipping times are an approximation only and are not guaranteed by the carrier, with the exception of some Express shipping options. Shipping times quoted on the website are after the item ships, unless otherwise noted. All shipments (excluding Soft Goods), standard and express, will ship within two business days in most cases, with most shipping by next business day depending on the time of order placement. If we cannot meet this commitment, you will be notified by email of any delays on our end. In some cases, shipping may take more or less time depending on factors outside the control of ATLAS Throttle Lock, including - but not limited to - customs delays, weather events, difficulties with the carrier finding addresses, postal strikes, and collection of taxes and fees. Please note Soft Goods items such as T-shirts and Hoodies are made to order and fulfilled by our partners at Printful. Because of this, Soft Goods items have a 6-11 day lead time and are shipped separately from other items ordered. Printful occasionally will discontinue certain items without notice, or they may be out of stock. In the event your order cannot be fulfilled as placed due to product unavailability at Printful, Printful will automatically ship a comparable product. In the event of returns, shipping charges are non-refundable and no compensation can be given for taxes and fees levied for original delivery. Soft Goods do not have a 30 day money back guarantee and may only be returned in brand new, unopened, unworn, unwashed condition at the sole discretion of ATLAS Throttle Lock, who may deny returns of Soft Goods for any reason.
For orders shipping internationally via DHL Standard, please note it is common for your package to be routed to the DHL Processing Center in Frankfurt, Germany, regardless of final delivery location. For example, orders to South America via DHL Standard will still be sent to Germany for processing, even though we ship from the USA. Please note processing times in Germany can sometimes take weeks to finish, depending on multiple factors beyond our control. Please also note that DHL Standard shipments may see multiple days without tracking updates and this is completely normal for this type of economy shipping. We recommend choosing the DHL Express option at checkout if you wish to receive your order faster.
For shipments to Canada, please be aware that DHL will typically levy brokerage and maintenance fees when the package enters the country, in addition to any local, federal, or provincial taxes . These fees will be collected by the final delivery carrier (typically Canada Post) before the package is delivered or picked up by the customer. We understand that USPS typically does not charge brokerage fees, however this service may experience longer transit times than DHL. Any taxes and fees necessary for final delivery will be the responsibility of the customer.
Please note that while we do our best here at ATLAS to assist with shipping related issues, we are unable to work with the shipping carriers directly to determine the whereabouts of packages. There are multiple reasons for this, but chiefly shipping carrier customer service agents don't know any more than what the tracking number shows. Tracking information is provided by the carrier for informational purposes only and may not be updated on a daily basis, depending on factors completely outside of the control of ATLAS Throttle Lock. We are not able to make shipments move more quickly by inquiring with the carrier.
Shipping costs are non-refundable. We do not refund shipping charges for any reason. Accuracy of address and phone number for delivery is the responsibility of the customer. Orders will be shipped to the address exactly as it is entered. Packages that are returned to us due to an incorrect or incomplete address will be resent but additional shipping charges may be applied. We will notify the customer to get the correct address before attempting to resend and before charging for any additional shipping costs.