Heard a lot about the Atlas for a couple years but didn’t know anyone who had one. I had a little extra dough and decided this was my next add on for my longer trips. Ordered on Amazon for full retail where I received it in a plastic bag with an Amazon sticker on it reading I’ve given it a second life. Opened the bag to find the finish in many spots chipped off and one new screw and the other clearly worn. No pad kit and one thin pad already adhered. Based on this condition I contacted Amazon who provided a discount. I take full responsibility here as I accepted it thinking it was all metal and the finish didn’t matter on a dual sport bike. Ended up spending several hours over three days and watching the Atlas install video and many others only to keep seeing it not mount straight. In an attempt to make it work, I ordered a parts kit which didn’t change the fit. In the end determined the metal pressure pad was bent out. Assuming the original owner tweaked it to work on their bike, but not helping mine. Also, believe but not sure the jaw appeared to bowed out which I am assuming was from over tightening it by the previous owner. Because of the custom bend mine had none of the new pads from the parts kit would fit. The Atlas itself appears well made and thought out. Just based on the above experience and not knowing what an unaltered one should be shaped like, think the lower jaw being wider would alleviate the twisting from less tool/tech savvy folks. I should have just returned it and ordered directly, hopefully having a straight forward install? My fault not Atlas as far as I know and would rather others not go through my experience. Just purchase from Atlas or MC knowledgeable place who would have never looked at mine in its condition and sent it out. Didn’t want to give full stars and can’t give just one. Sadly, in an attempt to get products out many manufacturers have to rely on vendors who can ultimately change the value and quality of the end user experience.
Follow Up: 12/21/22
After writing the above review a couple weeks passed when I noticed an email from Atlas. It was from Josh and informed me he wanted to make things right. I informed him this was on me as I made the decision to keep the used lock for a discounted price. Josh said he understood but that Atlas believes in their product, so much so that he would send me a brand new one as Atlas doesn’t want customers having a bad experience no matter where they purchased it. He informed me the used product should have never been kept in circulation for this very reason as by vendors doing this can adversely affect their pristine reputation.
Within three days of our email comms, a brand new Atlas top mount throttle lock came in the mail. When I opened the package not only did it contain the throttle lock but also a brand new complete parts kit. Josh and the folks at Atlas paid such close attention to my review and interaction they included the parts kit I purchased to make my original used lock work. Within 5 minutes the lock was on! No bending, tweaking or twisting as it went on. One time install and done!
Here’s the warning… Unless you are purchasing a non safety related item or have a clear understanding of the product never settle for a “discount” as you just have no idea what’s really wrong with it. During my initial purchase I figured I’d buy on Amazon for fast shipping, when in reality I waited longer for it than the new one Atlas sent me.
This experience has restored my faith in good folks, good products, good brands and amazing customer service. Atlas is clearly dedicated to their customers and standing behind a useful, well engineered, durable and responsibly packaged product.
Much respect for Josh and all the folks at Atlas! If you are in the market for a “cruise control” I say look no further buy the Atlas!